The project has been in the "Creating" status for a long time.
Generation normally takes 2–4 minutes. Refresh the page. If the status changes to Failed, press Regenerate. If the problem persists, write to the Help chat window.
I don't see "Management", "Integrations" or "Workspaces" in the menu.
These are Business plan features. See chapter 2 and change your plan if needed.
A block is missing from the project page.
The reason may be (1) your plan, (2) your permission level in a shared project (Viewer/Editor) or (3) a role profile in the workspace. Ask the project owner.
I can't create a new project.
Your active project limit has been reached or your subscription has expired. Archive completed projects or upgrade your plan. Your existing projects are kept.
An AI button returns an error.
Check whether your AI query limit has been reached (on the Pricing page). For an AI suggestion, the field must already contain some text.
An invited colleague cannot see the project.
They must accept the invitation using the same email address the invitation was sent to (Projects › Shared with me › Pending invitations).
Will my manually edited project plan be lost when I regenerate it?
Yes, the plan text is replaced. Tasks, risks, expenses and files are kept. In the Business plan you can restore an earlier version.
File upload fails.
Check the file type (PDF, DOCX, XLSX, PNG, JPG, TXT) and make sure the total size of the project's attachments does not exceed 25 MB.